Returns & Exchanges
At Ducky, we stand behind the quality of our electronics and offer a 30-day window for returns or exchanges on all hardware. To be eligible for a full refund, items must be returned in their original packaging with all included accessories and documentation.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the device in its original box, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, removing any old shipping stickers.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing